Complaint Management System
Streamlined customer complaint handling and quality assurance for Petrolube products
How It Works
1. Submit Complaint
Fill out the complaint form with your details, product information, and issue description with supporting evidence if available.
2. Investigation & Analysis
Your complaint is reviewed by the relevant department (Focal Point) for thorough investigation and root cause analysis.
3. Resolution & Closure
Quality Assurance team performs final review and approves resolution. You'll be notified of the outcome and corrective actions taken.
Why Use Our System?
Fast Response
Track your complaint status in real-time with automated notifications
Secure & Confidential
Your information is protected with enterprise-grade security
Transparent Process
Full visibility into investigation progress and resolution steps
Expert Team
Dedicated focal points and QA professionals handling your case